LEAVESnew: FYI: Yahoo! AMT Tool Enhancement
new: FYI: Yahoo! AMT Tool Enhancement
james Fri Apr 09, 2010 10:53 pm
Date: April 1, 2010
Purpose: To provide agents additional information concerning Yahoo! AMT use.
Effective Date: Immediately
Who: Tier 1
Contact: For additional information or questions, please contact Jim Presnell III at jp9294@att.com
Details:
Effective 4/7/2010, when accessing certain Yahoo! AMT functions, a new Support Ticket # field will be displayed. This field must be populated as illustrated below:
• Agents will see a field titled “Support Ticket #”. The purpose of this field is to capture the Siebel RTM Case Number created by the Agent or the CRG Service ID of the account being serviced.
• A valid Siebel RTM case or CRG account ID number must be supplied, otherwise an error message will be encountered:
Related Processes:
Follow AMT related flows to know when and how to use AMT properly.
Purpose: To provide agents additional information concerning Yahoo! AMT use.
Effective Date: Immediately
Who: Tier 1
Contact: For additional information or questions, please contact Jim Presnell III at jp9294@att.com
Details:
Effective 4/7/2010, when accessing certain Yahoo! AMT functions, a new Support Ticket # field will be displayed. This field must be populated as illustrated below:
• Agents will see a field titled “Support Ticket #”. The purpose of this field is to capture the Siebel RTM Case Number created by the Agent or the CRG Service ID of the account being serviced.
• A valid Siebel RTM case or CRG account ID number must be supplied, otherwise an error message will be encountered:
Related Processes:
Follow AMT related flows to know when and how to use AMT properly.
james- Overseer
- Posts : 34
Join date : 2010-04-03
Location : smoking outside
Permissions in this forum:
You cannot reply to topics in this forum|
|
|