LEAVESnew: Provisioning dates in Siebel RTM and SOEG
new: Provisioning dates in Siebel RTM and SOEG
james Fri Apr 09, 2010 11:00 pm
Date: April 5, 2010
Purpose: Clarify the correct procedure for verifying provisioning dates
Effective Date: April 5, 2010
Who: All service agents
Contact: For additional information or questions, please contact Lyn Hillman at lh350j@asemail.att.com.
Details: This FYI is to inform all service agents there is an open defect (AOTS 121946971) concerning the RTM Customer Portal SOEG Due Date not matching the date in SOEG. This defect is in the process of being remedied. This FYI is also being sent out to remind service agents that if they find a discrepancy between Siebel RTM and SOEG regarding pending provisioning dates that they should rely on the SOEG date.
Purpose: Clarify the correct procedure for verifying provisioning dates
Effective Date: April 5, 2010
Who: All service agents
Contact: For additional information or questions, please contact Lyn Hillman at lh350j@asemail.att.com.
Details: This FYI is to inform all service agents there is an open defect (AOTS 121946971) concerning the RTM Customer Portal SOEG Due Date not matching the date in SOEG. This defect is in the process of being remedied. This FYI is also being sent out to remind service agents that if they find a discrepancy between Siebel RTM and SOEG regarding pending provisioning dates that they should rely on the SOEG date.
james- Overseer
- Posts : 34
Join date : 2010-04-03
Location : smoking outside
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